Support

Help with Select

For the Select iPhone app and the grading service. Message us any time with the chat button at the bottom right — or on WhatsApp — and we usually reply the same day.

Contact

  • Use the chat, bottom right

The Select app

How is my collection valued?

Each item uses your own value if you entered one; otherwise today's market price from the card databases (TCGplayer and Cardmarket prices via pokemontcg.io, TCGdex and tcgcsv.com), converted to your currency with the day's exchange rates. Graded slabs are counted at the ungraded card's price unless you add your own value, because there is no free source of graded prices. Simplified Chinese cards and Chinese sealed product have no public price source, so they count once you add your value.

Why is my chart short?

Your portfolio's total is saved once a day, starting from the day you add your first item, so the chart grows a point every day.

The scan did not find my card

Lay the card flat in good light and fill most of the photo; glare on holo cards and slabs makes reading harder. You can always search by name and number, or add the card yourself.

Changing currency

Account → Currency. Every value, including your past chart, is shown in the new currency.

Deleting your account

Account → Delete account removes your account and your whole portfolio from our server straight away. See the privacy policy for backups.

New phone

Sign in with the same Apple ID and your portfolio is there.

Grading orders

Prices and turnaround are on the pricing page; the rules are in the terms. Follow an order on the track page or under Grading → My orders in the app, and check any Select slab's certificate at Verify a certificate.